Raising an Error Report via the Galaxy Wearable App

Last Update date : Aug 29. 2024

Having trouble with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app, our technical team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the guide below to learn how to raise an Error Report through the Galaxy Wearable app.                   

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch the Galaxy Wearable app.
Launch Galaxy Wearable app
2 Tap on 3 lines icon.
Tap on 3 lines
3 Select Contact us.
Tap on contact us
4 Tap on Error Reports.
Tap on Error Reports
5 Select the device you would like to raise the error report for.
Tap on frequency
6 Tap on Frequency.
Tap on frequency
7 Choose between Once, Often or Sometimes.
Choose between once, often or sometimes
8 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon.
Sending error report

Please ensure Send system log data is ticked.

1 Launch Samsung members icon Samsung Members app.
Launch Samsung Members app
2 Tap on Support.
Tap on Support
3 Tap on Check feedback you've sent.
Tap on Check feedback you've sent
4

You should be able to view all your raised error reports and reponses from our technical team. You can then review the responses from them and even ask extra questions.
Select Error report to view response

For further assistance, please contact our Samsung Support.

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