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Raising an Error Report via Samsung Members App

Last Update date : Aug 29. 2024

Having issues connecting to a Wi-Fi network, sending or receiving text messages or even establishing a Bluetooth connection? Simply raise an Error Report through the Samsung Members app so the technical team can investigate and provide further support. Follow the steps below to raise an Error Report on Samsung Members.

Raising an Error Report

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Samsung Members app.

2 Tap on Support.

3 Scroll down the screen and select Error Reports.

4 Choose a category below.

5 Tap on Frequency.

6 Choose between Once, Often or Sometimes.

7 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on . Once you are ready to send your error report select .

Please ensure Send system log data is ticked.

Reviewing Feedback

Once our technical team has investigated the issue you will be able to view the troublehooting steps and reply them via the Feedback option.

1 Launch Samsung Members app

2 Tap on Support.

3 Scroll down to the bottom of the page and select Check feedback you sent.

4 You should be able to view all your raised error reports and reponses from our technical team.

5 You can then review the reponses from our the technical team and even ask extra questions.

For further assistance, please contact our Samsung Support.

Thank you for your feedback!

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