Customer Service
Stay longer with Samsung Customer Service
Repair
You can choose to reduce electronic waste by only replacing broken parts.
● We’re providing a component level repairs because through this service, you can replace only the defect part of your product instead of replacing assembly modules.
● Why is this related to the environmental care? Since it only requires minimum service parts production, we can reduce carbon emission from factories. Also electronic waste can be reduced if we only replace defect part from an assembly module and save other components.
● Available for specific models of TV and smartphones. Please contact customer support channel for more information.
Recycling Box
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose of broken or used mobile products can simply drop them off to collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
Please note: This is available for small Samsung products such as smartphones and wearable devices.
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
