When you purchase a new Galaxy device through https://www.samsung.com/nz and decide to trade-in your eligible device, we will provide you with an estimated Trade-in Value based on the manufacturer, model, and the condition of the trade-in device as stated by you when replying to the questionnaire. Once you’ve selected the trade-in option, accurately identified your trade-in device and its condition, the estimated Trade-In Value will be applied to the purchase price of your new Samsung Galaxy device at time of checkout. Once you place the order, we’ll send you an email with a pre-paid shipping label and instructions on how to prepare your trade-in device to be shipped to us. Once we have received your trade-in device and the condition has been verified, the final Trade-In Value will be determined. If the final Trade-In Value differs from the estimated Trade-In Value that was applied at time of purchase of your new Galaxy device, at our sole discretion, you may be offered an adjusted Trade-In Value by email which will also describe the next steps in the process.

To receive the estimated Trade-In Value of your trade-in device, you must in the Trade-in Tool have selected the trade-in option and accurately identified your trade-in device and its condition. Following receipt of your trade-in device, an inspection will be performed by Samsung’s third party, Assurant. All accounts must be removed or turned off, this includes, but is not limited to, Find My iPhone for iOS devices, Find My Mobile and Reactivation Lock for Samsung Galaxy devices, Samsung Knox, Samsung Account, Google Account, and BlackBerry Anti-Theft Protection.

Please note: As per the Trade-In Terms and Conditions, if the condition of your device differs materially from that which you described (including, but not limited to, the used device does not power up, is not fully functional, or has screen or mechanical damage), or your device is shipped after 7 days of your receipt of your new Samsung Galaxy device, your Trade-in Value may be adjusted and Samsung may charge you the difference between the estimated and actual amount. If you do not ship your device, Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product.

You will have 14 days to accept or decline the adjusted Trade-In Value. As per the Trade-In Terms and Conditions, if you accept the adjusted Trade-In Value, or do not respond within 14 days, Samsung will charge you the difference between the adjusted Trade-In Value and the Trade-In Value that was applied to the purchase of your new Galaxy product. If you reject the adjusted Trade-In Value, your used device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Galaxy product.

Once you complete the purchase on our website, you will be emailed a pre-paid shipping label to drop-off your old device in any eligible Post shop within NZ. Please make sure you use a sturdy box to return it, as it will be assessed based on the condition in which it arrives to the warehouse.

Most popular smartphones, tablets and watches device models that are owned in full by the customer and are eligible for trade-in. When initiating your trade-in, you will be required to provide the IMEI or Serial Number of your device and verify the make and model. If your device model does not appear in the trade-in quotation tool, it is not eligible for trade-in at this time.

You must send your trade-in device within 7 days of receiving the new one, following the instructions sent by Samsung’s third party, Assurant.