Will my messenger data transfer with Smart Switch?

Last Update date : Aug 31. 2022

Smart Switch allows you to transfer messages on your Android™ or iOS devices from apps such as WhatsApp or Kakao Talk to a new Samsung device. Know how Smart Switch makes it possible below.

Smart Switch, WhatsApp and KakaoTalk icons in main screen.

To share your messenger application data, you must remember to back up the data and update the applications to the most recent version.

WhatsApp

If you want to import data, you must review these conditions:

  • Smart Switch version: 3.7.21.5 or more.
  • WhatsApp version:
    • iOS: 2.21.160.13 or more.
    • Android: 2.21.16.16 or more.
  • If the Galaxy device used WhatsApp before restoring Smart Switch, restoration will not proceed.
  • The WhatsApp chat data restoration function is only supported for transmission through cable.

Transmission of WhatsApp chats is not supported on Android devices through Smart Switch. 

KakaoTalk

[Insert content based on each country service. Need to remove if Samsung Pay on your watch is not supported in your country]

At their request, KakaoTalk's app conversation records are not transmitted through Smart Switch. However, your conversation records in the KakaoTalk app can be backed up and restored in that app. If you want to do this, follow these steps:

1 Open KakaoTalk on your previous device and tap on the More option. Click on “Settings” and go to the “Chat menu”.
2 Tap on Conversation Backup.
3 Click “Backup Conversation” and follow the instructions on the screen.
4 Send data through Smart Switch.
5 When the transfer is complete, open KakaoTalk on your new mobile phone and log in.

Related Questions

Thank you for your feedback!

Contact Info

Digital Service Center
DSC icon image DSC icon image

Get customized support, access to DIY videos and FAQs, or schedule a callback request to connect with an expert.


dsc-qr-code-icon
Scan to access
Click here

WhatsApp
WhatsApp image icon WhatsApp image icon

WhatsApp Us for services related interaction.
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
whatsapp-qr-code-icon
Scan to access
Click here

Chat with us
chat with us icon image contact info chat with us icon image contact info

Chat with us for product technical support, service center details, repair status, installation requests and more.
Click here

Request Callback Service
image of caller image of caller

Connect with our technical expert
Schedule Callback

Sign Language
Sign language image Sign language image

Video call with Sign Language interpreter assisted by Samsung product expert.

Available: 11 AM to 4 PM (Monday - Friday)
Video chat with us

Email Support
Image of email icon Image of email icon

We'll respond within 24 hours of your request.
Email Us

Face-to-Face Support
Image of location icon Image of location icon

Whether your product is in warranty or out of warranty, we're here to help.
Find a Samsung service center Book an Appointment

Remote Service
Image of RM icon Image of RM icon

Remote diagnostics by our specially trained technicians for your Galaxy device and Samsung TV
Remote Service

CEO Office
Image of CEO icon Image of CEO icon

CEO Office
Indian customers only

Phone Support (India)
image of phone dialer image of phone dialer

1-800-5-726-7864
1-800-40-726-7864

Available: 8 AM to 8 PM (All 7 days)
☏ : Tollfree Helpline 1 ☏ : Tollfree Helpline 2

Phone Support (Bangladesh, Sri Lanka, Nepal)
Image of caller icon Image of caller icon

Bangladesh, SriLanka, Nepal Phone Support

Apps & Services Customer Support

Samsung Pay : 1800-123-7729
Samsung Free : 1800-40-7267864 | 1800-5-7267864