Why didn't I receive the in-app item after payment?
Depending on your network connection status, the delivery of in-app items may be delayed. Please close Galaxy Store and check the history of your Galaxy Store purchases using the following steps:
Step 1. Launch “Galaxy Store”.
Step 2. Tap the “Menu” icon from the main screen.
Step 3. Tap “Receipts”.
Step 4. Tap “Items”.
If you still have not received the in-app item, check if the product was delivered to you. You can do this by following the next steps:
Step 1. Launch “Galaxy Store”.
Step 2. Tap the “Menu” icon from the main screen.
Step 3. Tap the settings icon located at the top right of the Galaxy Store menu.
Step 4. Tap “Contact us.”
If you need to check your receipt for Galaxy Store information such as an order number, purchase history or payment method, follow these steps:
Step 1. Launch Galaxy Store and tap the “Menu” icon from the main screen.
Step 2. Tap “Receipts”.
Step 3. Tap “Items”.
Step 4. Tap an item to open the receipt.
Thank you for your feedback!
Please answer all questions.
Contact Info
Digital Service Center
![DSC icon image]()
![DSC icon image]()
Scan to access
WhatsApp
![WhatsApp image icon]()
![WhatsApp image icon]()
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Chat with us
![chat with us icon image contact info]()
![chat with us icon image contact info]()
Sign Language
![Sign language image]()
![Sign language image]()
Available: 11 AM to 4 PM (Monday - Friday)
Face-to-Face Support
![Image of location icon]()
![Image of location icon]()
Remote Service
![Image of RM icon]()
![Image of RM icon]()
Phone Support (India)
![image of phone dialer]()
![image of phone dialer]()
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
Phone Support (Bangladesh, Sri Lanka, Nepal)
![Image of caller icon]()
![Image of caller icon]()