Samsung Business Services
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Samsung Care+
What's covered
Why Samsung Care+
Samsung Enterprise Tech Support
Why Enterprise Tech Support
Support offerings

Meet Samsung Business Services

Samsung's direct technical support & troubleshooting of mobile related issues in enterprise IT environment
Samsung's direct technical support & troubleshooting of mobile related issues in enterprise IT environment
Two employees are in discussion while looking intently at the screen of a Galaxy tablet device. Two employees are in discussion while looking intently at the screen of a Galaxy tablet device.

Samsung Care+
for Business

Accidents happen, but that shouldn’t slow down your business. Samsung’s device protection plan gives your organisation extended coverage for repairs and unexpected damage to your work devices.

Here's what's covered

Hardware repairs

Get fast, convenient repairs
using genuine Samsung
parts, from our authorised
technicians.

Software coverage

If your device isn’t running
smoothly, we’ll check and fix
the issue.

Battery replacement

Stay powered with hassle-
free battery replacements.

Extended warranty

Get longer support with a
warranty that extends terms
beyond basic coverage.

Why Samsung Care+ for Business

Device protection plan to maximise your business continuity

Learn more

*Availability may vary by region

Samsung
Certified Service

Samsung experts provide repair service
using genuine parts

An expert, smiling and holding a Galaxy tablet device, has two bubbles to the left of her with text that reads, "Genuine Parts" and "Authorized Service Center". An expert, smiling and holding a Galaxy tablet device, has two bubbles to the left of her with text that reads, "Genuine Parts" and "Authorized Service Center".

Worry-Free
Protection Plan

Coverage against any unexpected damage
Longer support fit for business device life cycle

A man dressed in a suit is running hurriedly outside while on the phone with one hand and holding a Samsung laptop in the other. A man dressed in a suit is running hurriedly outside while on the phone with one hand and holding a Samsung laptop in the other.

Hassle-Free Process

Stay powered with hassle-
free battery replacements.

A call-center employee is talking to a customer on her headset. A pair of hands unboxing a new Galaxy smartphone device. A call-center employee is talking to a customer on her headset. A pair of hands unboxing a new Galaxy smartphone device.

Real-time visibility

Monitor every device’s coverage and
service status remotely from a dashboard

A Galaxy tablet device is shown with the Samsung Knox dashboard shown on-screen with information on coverage and service status. A Galaxy tablet device is shown with the Samsung Knox dashboard shown on-screen with information on coverage and service status.

Samsung Enterprise Technical Support

Keep your mobile workforce running efficiently and seamlessly with a dedicated Samsung account manager at your service. Providing end-to-end support coverage across devices, operating systems, and solutions all direct from Samsung.

Why Enterprise Technical Support

Dedicated and tailored support

Dedicated Support Account Managers for your every need

A man in a black suit holds up his right, index finger while a bright circle and light is shown at the fingertip. A man in a black suit holds up his right, index finger while a bright circle and light is shown at the fingertip.

Direct and integrated technical support

Enjoy peace of mind with end-to-end coverage across Samsung hardware, OS, and solutions

Three colleagues are in discussion while looking intently into a PC screen. Three colleagues are in discussion while looking intently into a PC screen.

Priority early access

Gain direct, early access to upcoming programs and version testing

Two Galaxy smartphone devices and a Galaxy tablet device are shown. Two Galaxy smartphone devices and a Galaxy tablet device are shown.

Support offerings

Samsung has designed three levels of support so you can choose the one that fits your organisation best.

Learn more

Advanced

Mobility expertise on demand

Direct access to our own internal team of experts via phone, email and portal.

Elite

Proactive account management

The Support Account Manager (SAM) is a dedicated resource who serves as an extension of your team. The SAM is responsible for issue triage, all reporting, and escalations with Samsung’s support and engineering organisation.

Elite Multinational

Global Coverage

An expert engineer is available to analyse problems and provide resolutions even for the issues occurring in multiple regions.