Solutions for Apps Crashing and Freezing on your Galaxy Device
It is very annoying when you are using your favorite app and it suddenly stops and you are directed back to the home screen. This usually occurs when your Wi-Fi or cellular data is slow or unstable and apps tend to malfunction. Another reason for Android apps crashing is the lack of storage space on your device. This occurs when you overload your device's internal memory with heavy apps as well.
Before you try out the below recommendations as to your solutions, be sure to check if your device's software and related apps are updated with the latest version.
An app crash occurs when your internet connection is slow or unstable. In this case, optimizing your network's strength usually works. If the problem persists, try the below steps in order.
Step 1. Switch off your mobile data/Wi-Fi router for about a few minutes.
Step 2. Turn off your device and restart it again.
Step 3. Switch on mobile data or turn on the router and connect to Wi-Fi.
Step 4. Try using another network connection if the app still crashes and does not run.
- If the problem still persists, you may change the settings to solve the problem as suggested below.
This method resolves the Android Apps crashing issue by wiping off unnecessary App data stored in your device. Follow the step-by-step instructions given below to clear unwanted app data and cache.
Step 1. Go to Settings and select Apps.
Step 2. From the list of Apps that appears, select an issued app.
Step 3.Tap on Storage.
Step 4. Tap on Clear data or Clear cache.
Running out of storage space on your Android device is very common because we end up saving numerous files, which occupy a lot of the device's memory. You may delete data such as rarely used apps and unnecessary documents to create space in the device's internal memory for important apps to function smoothly.
Step 1. Go to Settings and select Apps.
Step 2. Tap on More options (three vertical dots) on the upper right corner.
Step 3.Tap on Sort by size.
To delete, follow the below steps:
Step 1. Go to Settings and select Apps.
Step 2. Select an issued app.
Step 3.Tap on Uninstall.
Improper App installation may also cause Android Apps crashing problem. You must download the App from the Google Play Store and use it only after it is successfully and completely installed on your device. In case your Apps stop abruptly, delete or uninstall the App from your device and install it back carefully after a few minutes.
Step 1. To uninstall Apps on Android device, go to Settings and select Apps.
Step 2. Select an issued app.
Step 3.Tap on Uninstall, Go to Google Play Store and reinstall the App again.
Factory resetting your Android device must be your last resort because it deletes all data and device settings. We strongly recommend backing up all your important data prior to a Factory data reset. Follow the steps given below to factory reset your device while it is switched on.
Step 1. Go to Settings and select General management.
Step 2. Tap on Reset
Step 3.Tap on Factory data reset.
Be sure that this will erase all data, including files and downloaded apps.
Note:
- Device screenshots and menu may vary depending on the device model and software version.
- If you are still facing issues, you can call our contact center and our helpful agents will assist you.
Thank you for your feedback!
Please answer all questions.